Assign multiple contacts to an asset

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Article ID: 76417

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We have assets that are shared between an AM and a PM shift. We would like to assign two contacts to a single ITAM asset record to show this. Can this be done?

Environment

CA Asset Portfolio Management, 14.x, 17.x 

Resolution

Please download the attached document - AddingAdditionalContactToAsset.docx - for step by step instructions and screenshots on how to create a new reference field for adding a new 'Contact' foreign key blue box with contact fields, like Last Name, First Name, UserID, etc. 

Attachments

1558535959536AddingAdditionalContactToAsset.docx get_app