The customer is trying to put EEM in failover but they are getting the following error on the primary EEM server when they try to execute the 'resetprimary' command:
Are you sure you want to continue? [Y/N]:y
INFO - Validating : primary-eem-server.ca.com
INFO - Stopping dxserver service
ERROR - Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified
java.io.IOException: Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified
at java.lang.ProcessBuilder.start(Unknown Source)
Embedded Entitlements Manager r12.51 CR05 (188.8.131.52) on Windows 2012
Even though you may have your EEM environment variables (such as EIAM_HOME and DXHOME) set in your System Environment variables, you still need to explicitly set these variables prior to running the eiam-clustersetup.jar file.
Follow the outlined EEM Failover Configuration Prerequisites steps.