The customer is trying to put EEM in failover but they are getting the following error on the primary EEM server when they try to execute the 'resetprimary' command:
Are you sure you want to continue? [Y/N]:y
INFO - Validating : primary-eem-server.ca.com
INFO - Stopping dxserver service
ERROR - Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified
java.io.IOException: Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified
at java.lang.ProcessBuilder.start(Unknown Source)
Even though you may have your EEM environment variables (such as EIAM_HOME and DXHOME) set in your System Environment variables, you still need to explicitly set these variables prior to running the eiam-clustersetup.jar file.