SpectroSERVER crashed with status TERMINATED
Article ID: 7622
Updated On:
Products
Issue/Introduction
Spectrum crashed creating .dmp and .mdmp files in the %SPECROOT%/SS/support folder with status TERMINATED as below:
<Please see attached file for image>
The VNM.OUT file contains the below information:
Jul 03 15:48:23 : SLMIHResCollector::send_resource_value_change leaving
Jul 03 15:48:23 : send resource value change watched attr id 0x1000a watched value 0
Jul 03 15:48:23 : initialize_resource_collector monitor start monitoring resource mh 0x202ba7
Jul 03 15:48:23 : SLMIHResCollector::start_monitoring_resource entered
Jul 03 15:48:23 : start_monitoring_resource res_collector 0x244383 resource_handle 0x202ba7
Jul 03 15:48:23 : start_monitoring_resource attr_id 0x1000a watched_value 0x0
Jul 03 15:48:23 : start_monitoring_resource is_managed reg_watch --- res_collector_handle 0x244383 --- resource_handle 0x202ba7
Jul 03 15:48:23 : start_monitoring_resource resource reg_watch --- 1
Jul 03 15:48:23 : SLMIHResCollector::register_attribute_watch entered
Jul 03 15:48:23 : res_collector 0x244383 resource_handle 0x202ba7 attr_id 0x1000a
Jul 03 15:48:23 : SLMIHResCollector::register_attribute_watch CONDITION
Jul 03 15:48:23 : SLMIHResCollector::register_attribute_watch leaving
Jul 03 15:48:23 : SLMIHResCollector::start_monitoring_resource leaving
Jul 03 15:48:23 : initialize_resource_collector monitor send resource value change mh 0x202ba7
Jul 03 15:48:23 : SLMIHResCollector::send_resource_value_change res_collector mh 0x244383 resource_handle 0x202ba7 new val 0 old val 0
Jul 03 15:48:23 : send_resource_value_change landscape is down 0x100775
Percentage of models activated : 29%
SPC-SHD-29021:
**************************************************************************
The following output is intended to facilitate debugging, please forward
to CA technical support. The files listed are not part of the customer
installation of SPECTRUM.
**************************************************************************
An application fault has occurred.
Saved full memory diagnostic file to 'D:\win32app\Spectrum\SS\support\SpectroSERVER.mdmp'
Saved compact diagnostic file to 'D:\win32app\Spectrum\SS\support\SpectroSERVER_20170703_1550.dmp'
Appending thread state information to .moot.trace file
Exiting.
The extracted dump file is as below:
FAULTING_IP:
libmdlsvint!IHSerialNumberReg::trig_model_activate+33 [d:\spectrum\10.1.1\cm\windows\ptf_10.1.160\mdlsv.a\intel\ihserialnumberreg.cc @ 125]
000007fe`e9bc44c7 833800 cmp dword ptr [rax],0
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fee9bc44c7 (libmdlsvint!IHSerialNumberReg::trig_model_activate+0x0000000000000033)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
DEFAULT_BUCKET_ID: NULL_POINTER_READ
PROCESS_NAME: SpectroSERVER.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
READ_ADDRESS: 0000000000000000
FOLLOWUP_IP:
libmdlsvint!IHSerialNumberReg::trig_model_activate+33 [d:\spectrum\10.1.1\cm\windows\ptf_10.1.160\mdlsv.a\intel\ihserialnumberreg.cc @ 125]
000007fe`e9bc44c7 833800 cmp dword ptr [rax],0
FAULTING_THREAD: 0000000000002488
PRIMARY_PROBLEM_CLASS: NULL_POINTER_READ
BUGCHECK_STR: APPLICATION_FAULT_NULL_POINTER_READ
LAST_CONTROL_TRANSFER: from 000007fee9d2ad68 to 000007fee9bc44c7
STACK_TEXT:
00000000`65d1f920 000007fe`e9d2ad68 : 00000000`65d1f9e8 00000000`65d1fbac 00000000`00000000 00000000`177e20c0 : libmdlsvint!IHSerialNumberReg::trig_model_activate+0x33 [d:\spectrum\10.1.1\cm\windows\ptf_10.1.160\mdlsv.a\intel\ihserialnumberreg.cc @ 125]
00000000`65d1f950 000007fe`e9d9899e : 00000000`68236270 00000000`177e20c0 00000000`177e20c0 00000000`39e7b4b8 : libsskrnl!CsIHActWatcher::notify+0x144 [d:\spectrum\10.1.1\cm\windows\ptf_10.1.160\sscor.a\trigger\src\csihactwtch.cc @ 124]
00000000`65d1fb30 000007fe`e9d09b91 : ffffffff`fffffffe 00000000`40916c70 00000000`1b6689c0 00000000`02e682f0 : libsskrnl!CsModel::activate_model+0x1f2 [d:\spectrum\10.1.1\cm\windows\ptf_10.1.160\sscor.a\lscpe\src\csmodel2.cc @ 2063]
00000000`65d1fe20 000007fe`f27634f3 : 00000000`1b6689c0 00000000`00000000 00000000`00000000 00000000`02e682f0 : libsskrnl!CsActivateScheduler::process_queued_work+0x2d [d:\spectrum\10.1.1\cm\windows\ptf_10.1.160\sscor.a\trigger\src\csactsched.cc @ 189]
00000000`65d1fe50 00000000`1b6689c0 : 00000000`00000000 00000000`00000000 00000000`02e682f0 00000000`40916c70 : libwkmgr+0x34f3
00000000`65d1fe58 00000000`00000000 : 00000000`00000000 00000000`02e682f0 00000000`40916c70 000007fe`f276279b : 0x1b6689c0
STACK_COMMAND: ~0s; .ecxr ; kb
FAULTING_SOURCE_CODE:
No source found for 'd:\spectrum\10.1.1\cm\windows\ptf_10.1.160\mdlsv.a\intel\ihserialnumberreg.cc'
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: libmdlsvint!IHSerialNumberReg::trig_model_activate+33
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: libmdlsvint
IMAGE_NAME: libmdlsvint.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5893dd0b
FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_libmdlsvint.dll!IHSerialNumberReg::trig_model_activate
BUCKET_ID: X64_APPLICATION_FAULT_NULL_POINTER_READ_libmdlsvint!IHSerialNumberReg::trig_model_activate+33
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/SpectroSERVER_exe/10_1_1_0/56e70c37/libmdlsvint_dll/10_1_1_0/5893dd0b/c0000005/001444c7.htm?Retriage=1
Followup: MachineOwner
Cause
Some devices returning serial number as null
Environment
Resolution
Please open case with Support to obtain PTF_10.1.175 which fixes null serial number issue.
Please note, SPECTRUM 10.01.01, and PTF_10.1.160 are the prerequisites for installation of this patch.
Refer the Patch Release Notes before installing the patch.
The issue has been taken care in Spectrum release 10.2
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