Cannot look-up legal document using a newly created legal document template

Article Id: 7606

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1411042

Products:

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

After creating a new legal document template, the older legal document searches are not returning legal documents that are attached to the new template.

Cause:

Custom legal document searches are built on specific legal document templates. When a new legal template is created the search does not know about the new template, and only operates on the original legal document templates specified when the search was created.

Environment:

CA Asset Portfolio Management 12.x, 14.x, 17.x release levels

Resolution:

Recreate the legal document searches to include the new legal document template.

Additional Information:

The same situation exists for assets and asset families. An asset search is built upon existing asset families. If a new asset family is created, then the asset search will need to be recreated to include the new asset family.