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Cannot look-up legal document using a newly created legal document template
Article ID: 7606
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After creating a new legal document template, the older legal document searches are not returning legal documents that are attached to the new template.
Cause
Custom legal document searches are built on specific legal document templates. When a new legal template is created the search does not know about the new template, and only operates on the original legal document templates specified when the search was created.
Environment
CA Asset Portfolio Management 12.x, 14.x, 17.x release levels
Resolution
Recreate the legal document searches to include the new legal document template.
Additional Information
The same situation exists for assets and asset families. An asset search is built upon existing asset families. If a new asset family is created, then the asset search will need to be recreated to include the new asset family.
Feedback
Yes
No
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