After installing cumulative 4 for Service Desk Manager, the export file format has changed to xlsx, and it will not open.
Article ID: 7602
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After applying cumulative 4 for Service Desk Manager 14.1, the export file extension has changed from xls to xlsx. When the export is created the format is not exported in a way that matches the content type, thus Microsoft Excel will refuse to open the file.
Environment
Service Desk Manager 14.1.04
Resolution
To resolve you must apply the post Cumulative 4 patch that is currently located here:
https://support.ca.com/irj/portal/solncdndtls?aparNo=RO97242&os=WINDOWS&fc=3&actionID=3
This fix will be included in a future cumulative patch, thus this problem will only be present after applying Cumulative 4.
Additional Information
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