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Error: java.lang.UnsatisfiedLinkError in Web Agent Option Pack

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Article ID: 7583

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On SITEMINDER CA Single Sign On Federation (SiteMinder) CA Single Sign On Agents (SiteMinder)

Issue/Introduction

 

Trying to access the /affwebservices/, the browser gets the error :

   UnsatisfiedLinkError netegrity.siteminder.javaagent.AgentAPI.javaagent_api_getConfig
  
Browser request: 
   https://login.abc.com/affwebservices/public/saml2sso?SAMLRequest=fZBP[cut] 

Error message: 

   java.lang.UnsatisfiedLinkError: netegrity.siteminder.javaagent.AgentAPI.javaagent_api_getConfig(Lnetegrity/siteminder/javaagent/InitDef;Ljava/lang/String;Ljava/lang/String;)I 

   at netegrity.siteminder.javaagent.AgentAPI.javaagent_api_getConfig(Native Method) 
   at netegrity.siteminder.javaagent.AgentAPI.getConfig(AgentAPI.java:1516) 

Cause

 

Missing environment variable.

 

Environment

 

Web Agent 12.52SP1CR05 64bit on Apache 2.2.32 64bit on RedHat 6;
Web Agent Option Pack 12.52SP1CR05 64bit on ServletExec 6.0.0.2_39 on RedHat 6;

 

Resolution

 

Added 

  . /usr/netegrity/webagent/ca-wa-opack-env.sh 

in 

  /usr/local/NewAtlanta/ServletExecAS/se-login/StartServletExec 

which is the start script for ServletExec in the environment.