IDM Credential Provider - "New Account" Link is not always visible on Logon Screen

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

You have installed the Credential Provider and configured it to support three links - Forgot Password, Unlock Account and New Account.  The New Account link is only visible on initial logon, not when pressing CTRL-ALT-DEL after locking the system.  The other two links are always visible even without logging out of Windows.

Environment

Release:
Component: IDMGR

Resolution

This is working as designed.  The third link is for creating a "New Account" and is not intended to appear for already logged-in users.  It does not take the user ID of the logged in user as a parameter, i.e. the %username% tag is not part of the URL.  Therefore it would appear only at initial login, to allow users to create new accounts.