NFA Harvester not working for 1 router

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

There is no data in the NFA console for 1 router .

The last netflow field is not refreshed but a wireshark trace well gives good netflow data sent by this router .

The poller.routers table gives mapped for this router state .

 

Environment

win2008 R2 / NFA 9.3.x

Cause

After check ,  the poller.routers table have a not null reboottime value for this router .

 

 

Resolution

We must update the mysql table :

mysql poller

update routers set reboottime=0 where id=xxx;

quit

Changing the id with the right router value

Then restart the harvester service and wait 15 minutes .