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sdgtw probe is creating duplicate incidents in ServiceNow for one alarm
Article ID: 7579
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
NIMSOFT PROBES
Issue/Introduction
We're seeing duplicate incidents being created from the same UIM alarm in SDGTW.
Environment
Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:
Component:
Resolution
This was related to incorrect field mappings. The field's were mapping to areas in ServiceNow that did not exist. Once the field mappings were deleted the issue was resolved.
Additional Information
Feedback
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