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sdgtw probe is creating duplicate incidents in ServiceNow for one alarm
Article ID: 7579
DX Unified Infrastructure Management (Nimsoft / UIM)
We're seeing duplicate incidents being created from the same UIM alarm in SDGTW.
Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
This was related to incorrect field mappings. The field's were mapping to areas in ServiceNow that did not exist. Once the field mappings were deleted the issue was resolved.