sdgtw probe is creating duplicate incidents in ServiceNow for one alarm

Article Id: 7579

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1345118

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

We're seeing duplicate incidents being created from the same UIM alarm in SDGTW.

Environment:

Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

This was related to incorrect field mappings. The field's were mapping to areas in ServiceNow that did not exist. Once the field mappings were deleted the issue was resolved.

Additional Information:

SDGTW - Configure Field Mappings