sdgtw probe is creating duplicate incidents in ServiceNow for one alarm

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Article ID: 7579

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

We're seeing duplicate incidents being created from the same UIM alarm in SDGTW.

Environment

Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

This was related to incorrect field mappings. The field's were mapping to areas in ServiceNow that did not exist. Once the field mappings were deleted the issue was resolved.

 

 

Additional Information

SDGTW - Configure Field Mappings