Interface is showing inactive CAPC Down

Article Id: 7573

Status: Published

Updated On: 14-02-2018 07:18

Legacy Id: TEC1574796

Products:

CA Infrastructure Management , CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling

Issue/Introduction:

Interfaces are showing as inactive in CAPC

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Cause:

This could happen if the device is removed from the collection or the monitoring profile assigned to the device has changed.

Environment:

CAPM 2.5

Resolution:

Make sure that the device is part of the collection for which the monitoring profile is used.

Also check if the monitoring profile is configured correctly to monitor interfaces.

Additional Information:

https://docops.ca.com/ca-performance-management/3-2/en/building/configure-monitoring-profiles

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