Max % Load is not exporting to the MSP New Driver when Windows regional setting is not English

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Article ID: 7561

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Even though Microsoft Project (MSP) Assignment Units Mapping with PPM Assignment 'Max % Load' is checked in PPM, Max % Load is not exporting to MSP when Windows regional setting is not set to English. 

Steps to Reproduce

Prerequisites:

  • Non English MSP2013 SP1 (Example: Portuguese or Spanish) with a supported Microsoft Project Update
  • Windows language: English with non English Regional setting (Example: Portuguese or Spanish)
  1. Go Administration -> Project Management->Settings 
  2. Check 'MSP Assignment Units Mapping with PPM Assignment 'Max % Load'' 
  3. Save the change
  4. Go to Home -> Projects and create a new project
  5. Add one team member to the project
  6. Create a task and assign the resource to the task
  7. Change the Max % Load of the assignment to 50%
  8. Export the project to MSP
  9. Double click on the task and view the Units for the Assignment

Expected Results: Units matches the Max % Load set for the assignment (in this example, 50%).

Actual Results: Units doesn't reflect the 'Max % Load' for the assignment (it will show as 0% regardless of what is set on the PPM side) as the Max % Load does value is not exported to MSP.

Cause

This is caused by DE33331

Environment

This issue applies to Microsoft Project 2013 with 14.4, 15.1, and 15.2, and 15.3 MSP New Driver

Resolution

This issue is fixed in CA PPM 15.4 and also fixed in the following patches (and higher) 15.1 patch 8, 15.2 patch 7, and 15.3 patch 2.

Important: The latest supported Microsoft Project update must also be installed in order to reflect the fix, as a related MSP defect was fixed in the Microsoft Project July 2017 update (MSP2013: KB3213538 and MSP2016: KB3203476). 

Workaround: 

Change the OS level setting of 'Decimal symbol from comma ',' to period '.'

Steps to implement the workaround:
  • Go to Control Panel->Region->
  • Click the 'Additional Settings' button
  • Change Decimal symbol value to '.'

Additional Information

Reference TEC1830355 for more information on supported Microsoft Project updates with the MSP New Driver
Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index