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The application server does not start because pcre-8.10.dll is missing from your computer

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Article ID: 7547

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

 

1) When I start the Application Server from the Autosys Admin Graphical Interface, it stops abruptly. 

2) When I start the Application Server from Windows services (services.msc), I get this error message : 

   "Error 1053: "The service did not respond in a timely fashion" when attempting to start, stop or pause a service" 

3) When I start it from the Autosys prompt, with "as_server.exe -A <Instance>".  I get a popup box with message

    "The program can't start because pcre-8.10.dll is missing from your computer"

 

 

 

Environment

CA-WAAE 11.3.5 but it might happen with any other Autosys releases on Windows

Cause

Kaspersky antivirus puts this dll in its quarantine folder

 

Resolution

 

Put the Autosys and Common Services directories in the exclude list of this antivirus