Devices deleted via UMP are still showing in IM
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Devices deleted via UMP are still showing in IM

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Article ID: 7533

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In Infrastructure Manager we are seeing robot's that have been uninstalled and removed from UMP. How do we remove these robots?

Environment

Release: CNMSPP99000-8.51-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Cause

On occasion you may not be able to remove a robot via Infrastructure or the robot is being cached in the robot.sds file.

 

Resolution

  1. Deactivate the hub that robot connects to.
  2. Navigate to Nimsoft/hub of the hub the robot connects
  3. Delete the robot.sds file.
  4. Reactivate the hub