Devices deleted via UMP are still showing in IM

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Article ID: 7533

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

In Infrastructure Manager we are seeing robot's that have been uninstalled and removed from UMP. How do we remove these robots?

Cause

On occasion you may not be able to remove a robot via Infrastructure or the robot is being cached in the robot.sds file.

 

Environment

Release: CNMSPP99000-8.51-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

  1. Deactivate the hub that robot connects to.
  2. Navigate to Nimsoft/hub of the hub the robot connects
  3. Delete the robot.sds file.
  4. Reactivate the hub