Devices deleted via UMP are still showing in IM

Article Id: 7533
Status: Published
Updated On: 14-02-2018 08:18
Legacy Id: TEC1308321
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES
Issue/Introduction:

In Infrastructure Manager we are seeing robot's that have been uninstalled and removed from UMP. How do we remove these robots?

Cause:

On occasion you may not be able to remove a robot via Infrastructure or the robot is being cached in the robot.sds file.

 

Environment:

Release: CNMSPP99000-8.51-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

  1. Deactivate the hub that robot connects to.
  2. Navigate to Nimsoft/hub of the hub the robot connects
  3. Delete the robot.sds file.
  4. Reactivate the hub