Devices deleted via UMP are still showing in IM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In Infrastructure Manager we are seeing robot's that have been uninstalled and removed from UMP. How do we remove these robots?

Environment

Release: CNMSPP99000-8.51-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Cause

On occasion you may not be able to remove a robot via Infrastructure or the robot is being cached in the robot.sds file.

 

Resolution

1. Deactivate the hub that robot connects to.
2. Navigate to Nimsoft/hub of the hub the robot connects
3. Delete the robot.sds file.
4. Reactivate the hub