Unable to edit or refresh some of the reports as the buttons are showing grayed out.

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Article ID: 7522

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We are not able to edit or refresh some of the reports as the buttons are showing grayed out.

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1.PNG

Cause

Issue happens if there are any security restrictions in accessing the report or user don't have enough permissions to run a report.

Because of which some times, reports may run only from BI launchpad and not from Rich-client or sometimes user will not be able to refresh from both BI launchpad and Rich-client.

Environment

BI 4.X

Resolution

Points to check

1.   Login into Central Management Console(CMC) with Administrator credentials.

2.   Navigate to Users & Groups -> Select Group List -> Right click on the group the user is member off->Customization->Features->Check if the Design Mode Feature Enabled or disabled.

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     3.    Navigate to Folder-> Navigate to the report path -> right click on the report->check user security for view permissions.

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src="/servlet/servlet.FileDownload?file=0150c000004AKAYAA4" alt="6.PNG" width="983" height="341">

 

p   4.   Open the report->On the File tab, Click the Save drop-down menu

b. Click Save as

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src="/servlet/servlet.FileDownload?file=0150c000004AKAUAA4" alt="2.PNG" width="247" height="134">

 

c. Check the checkbox “ Remove Document Security “

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src="/servlet/servlet.FileDownload?file=0150c000004AKAVAA4" alt="3.PNG" width="557" height="404">

d. Click Save

e. If you are saving in same location as in original file, Pop-up asks if you want to overwrite the file, click Yes

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src="/servlet/servlet.FileDownload?file=0150c000004AKAWAA4" alt="4.PNG" width="445" height="190">

5.   Log out completely from BI launch pad or Rich client. And re-login to test

Attachments

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1558700023400000007522_sktwi1f5rjvs16owu.png get_app
1558700021636000007522_sktwi1f5rjvs16owt.png get_app
1558700019502000007522_sktwi1f5rjvs16ows.png get_app
1558700017322000007522_sktwi1f5rjvs16owr.png get_app