After configuring the Spectrum and ServiceNow integration to use SSL, a restart of the Spectrum Tomcat Service reverts the port back to HTTP.
There is a string comparison conflict in the code written for the Spectrum / ServiceNow integration.
Spectrum 10.2.0ServiceNow: Geneva, Helsinki
The Spectrum 10.02.00.PTF_10.2.047 patch is available to prevent this from occurring.
The following is from the Spectrum 10.02.00.PTF_10.2.047 patch release notes:
Symptom: Integration Parameters losses the SSL configuration in the Service Desk configuration page.
Resolution: Integration Parameters in the Service Desk configuration page are saved and restored correctly.
Please contact CA Spectrum Support for a copy of the Spectrum 10.02.00.PTF_10.2.047 patch.
SPECTRUM 10.02.00 is the prerequisite for installation of this patch.
This patch needs to be installed on the Spectrum OneClick server.