Upgrade to 17.1 Upgrade Detected is blank

book

Article ID: 75081

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Upgrading from APM 14.1 to 17.1. Started the upgrade, get to the upgrade detected window and it is blank. 17.0 would display ITAM version and new version.

Cause

Incorrect DVD image.  Media only contained Service Desk and Catalog. 

Environment

Release:
Component: ARGIS

Resolution

Download and use the an ISO image that includes APM 17.1. 
Service Management APM package with catalog is DVD500000000001030.ISO