ARD Launch error

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Article ID: 75078

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

I was given the following steps to start learning about ARD.  For the Trial, here are the Steps:
1. Download the trial
2. Select "Trial" in the wizard.
3. Launch
 

I've installed ARD; why am I getting this message?
Error Message: "AgileDesigner has stopped working... A problem caused the program to stop working correctly, Please close the program"

Environment

ARD

Resolution

Re-install as administrator.  ARD itself does not need Administrator to run, but for the installation, Codemeter needs to be installed as Administrator.  Please note, this is required for all installations of ARD.

Additional Information

Video URL on how to open a Support Case - https://communities.ca.com/videos/5898-demo-how-to-open-a-support-case

You can download the latest version of ARD by following the directions in this document: https://support.ca.com/us/knowledge-base-articles.TEC1354547.html.   

To contact support, go to https://www.ca.com/us/services-support/ca-support/contact-support.html