Unified Reporter portlet exception HTTP 500 error

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Article ID: 75055

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Upgraded UIM / UMP from ver. 8.2 to 8.47 and did not upgrade UR 8.0.

Received the following error when trying to access the Unified Reporter portlet from the UMP portal:

HTTP Status 500 - Internal server error occurred. Please contact your system administrator.
type: Exception report
message: Internal server error occurred. Please contact your system administrator. description The server encountered an internal error that prevented it from fulfilling this request.
exception: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.WEB_002dINF.jsp.modules.system.errorPage_jsp

Cause

Unified Reported 8.0 is not compatible with UMP 8.47

Environment

UIM/UMP 8.47
Unified Reporter 8.0

Resolution

Upgrade to UR 8.47.

Follow instructions in the following Knowledge Document to perform the UR upgrade install:

KB000008573 : Unified Reporter fails to install
https://comm.support.ca.com/kb/unified-reporter-fails-to-install/kb000008573