How to publish UIM user tag value to SOI

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Article ID: 75040

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Client would like to publish the user tag value on UIM alert to SOI and they would like to know how to do it if possible

Environment

Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Resolution

- Stop your Catalyst Container service on the UIM connector machine
-  Locate and edit the nimsoftconnector_policy.xml policy from  CA\Catalyst\CatalystConnector\registry\topology\physical\     <hostname>_CatalystConnector\modules\policy
  Search for  userAttribute, you'll find one line with userAttribute10, right below it you'll find the following line 
  <Field conditional='message' output='Message' format='{0}:{1}' input='prid,message' /> 
- Add the following line under the above line
   <Field conditional='user_tag1' output='userAttribute9' format='{0}' input='user_tag1' /> 
 NOTE: you can change the userAttribute9 to any open userAttribute you are not using. I used the user_tag1 
             for testing, if you have the value in user tag2 all you need to do is replace user_tag1 with user_tag2 or you 
             can add an extra line to include user_tag2 and publish it to a different userAttribute.  
- Save the file and delete the cache files from following folders    
  CA\Catalyst\CatalystConnector\container\nl-store 
  CA\Catalyst\CatalystConnector\container\registry-cache
- Start the catalyst container service.