CA Specrum SOI connector takes a very long time to startup and hangs during initialization

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Article ID: 7499

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Updated On:

Products

CA Spectrum

Issue/Introduction

When the CA Spectrum SOI connector starts, it initializes for a very long time. During this time information may not be present and alarms may not generate.

Cause

There is a delay when reading mac addresses on ESX hosts.

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

The solution is to install SOI connector 2.0.0.38 or above and in the SOI Admin page,  click on the Connector, set the esxMacaddressUpdateFlag to false and restart the SOI connector.