When attempting to update CA Service Desk Manager (CA SDM) Configuration Item (CI) via Webservices, receive AHD05773 error.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to update CA Service Desk Manager (CA SDM) Configuration Item (CI) via Webservices, receive AHD05773 error.

CA SDM STDLOG has the following error:

spelsrvr:primary: 4108 ERROR api.spl 1316 INVALID AHD05773:This asset or configuration item is owned by CA Asset Portfolio Manager and cannot be updated.

spelsrvr:primary: 4108 ERROR nr.spl 1622 Preventing update of asset nr:163A7150CCE4664B8D2B812E4C250424 - it is owned by APM.

Environment

CA Service Desk Manager 12.9, 14.x and 17.0All Supported Operating Systems

Resolution

Install the ALLOW_UNRESTRICTED_ASSET_UPD option via CA SDM Options Manger, under Asset Information Service, and set the value to YES.

A recycle of the CA SDM service is required for the change to take effect.

Additional Information

https://docops.ca.com/ca-service-management/14-1/en/administering/administering-ca-service-desk-manager/options-manager#OptionsManager-AssetInformationServiceOptions