Make attachments mandatory at service options level

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Article ID: 74971

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We need to make attachments mandatory for some of the service options. To achieve this, we followed the steps available at the community post:

https://communities.ca.com/thread/241740748

However, it did not work well.

Environment

Service Catalog 14.1 / 17

Resolution

1. set: Catalog - Configuration - Request Management Configuration - Allow Attachments at Service Option Level be set to Yes

2. set the Attachment Mandatory in the Service Option Level:
a. go to: Catalog - Service Offering - Offering Tab - (choose the Service Offering you want to set the Attachment as Mandatory
b. Click in the right Panel in Definition Tab
c. Choose the Offering and click Edit
d. There is a check box for "Attachment Mandatory"
e. Check that box and save it

Now you will force the Attachment as Mandatory for that Service Option Level.

Additional Information

https://communities.ca.com/thread/241740748