Duplicate Contact-Role issue

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Article ID: 7496

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

While Authorizing a user to a Role in APM the application is creating a duplicate record; I see 2 contacts when opting for Select new to the Role.

Cause

If while in Administration tab-> Roles -> Authorizing user to a Role -> Search Users and seach for the user, there are duplicate Contacts listed.

Environment

All-

Resolution

Select an opt 'Select from syncronized contacts only' before looking up.

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Attachments

1558700149933000007496_sktwi1f5rjvs16oy9.png get_app