Duplicate Contact-Role issue

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

While Authorizing a user to a Role in APM the application is creating a duplicate record; I see 2 contacts when opting for Select new to the Role.

Environment

All-

Cause

If while in Administration tab-> Roles -> Authorizing user to a Role -> Search Users and seach for the user, there are duplicate Contacts listed.

Resolution

Select an opt 'Select from syncronized contacts only' before looking up.

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