CAPC Upgrade Failure

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Article ID: 74959

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

After upgrading to 3.5 the following is seen when you try to go to the CAPC login page.  "The application associated with this instance of Single Sign-On does not appear to be running"

In the Performance_Center_SSO_Install_<data> install log you see the following warning

Move Folder: Destination: /opt/CA/PerformanceCenter/sso.backup 
Status: WARNING 
Additional Notes: WARNING - Source /opt/CA/tmp_install/######.tmp does not exist. 

Cause

The install attempts to move cacerts to a directory that does not exist

Environment

3.5 with SSL

Resolution

Rename the backed up cacerts in /opt/CA/jre/lib/security.  Ex. mv cacerts_10062017.bak cacerts and then restart CAPC services with the following commands:

/stop... 

service caperfcenter_console stop 

service caperfcenter_eventmanager stop 

service caperfcenter_sso stop 

service caperfcenter_devicemanager stop 



//start... 

service caperfcenter_devicemanager start 

service caperfcenter_sso start 

service caperfcenter_eventmanager start 

servicecaperfcenter_console start