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CIC fails to connect to contentupdate.ca.com due to invalid Unit ID.
Article ID: 7495
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
Default Software Content Update remains in error after each Engine run.
Cause
CIC.log shows the following ERROR:
2017-07-21 15:19:17,909 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Method contentTypeInfo_1_0 returned 4 from contentupdate.ca.com: Invalid unit id ac527e10-6522-03e7-8353-a3402e9a3979
Environment
Release: UASIT.99000-12.9-Asset Intelligence
Component:
Component:
Resolution
1.- Stop Domain Manager services.
2.- On folder ..CA\SC\CIC\conf search for 'Conf.xml' file.
3.- Find the following line in it and clean the content of <unitId> section, leaving it as follow:
<content_server_connection_properties>
<url>contentupdate.ca.com</url>
<unitId></unitId>
4.- Start Domain Manager services and, in Engine section, start Default Software Content Update task.
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