Session logout issue while Navigating between Classic and New UX

Article Id: 74944
Status: Published
Updated On: 28-03-2018 07:47
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

The Classic UX session gets logged out while navigating to new UX and coming back to Classic.

Steps to Reproduce

  1. Log in to CA PPM in Chrome or IE.
  2. Click on Home > Link to the New User Experience. (This step assumes you already created an optional menu link as described in the documentation.)
  3. The New User Experience opens in a new tab while the Classic CA PPM interface remains open in the first tab.
  4. Go back to Classic PPM on the first tab and click on any other menu link to go to another page. For example, click Home, Demand Management, Ideas.
  5. The Login page appears.
Expected Results: Classic UX should have the user logged in and the user should be able to navigate from the current page to any other page without having to login.
Actual Results: The user is presented with the Login page and has to login in order to go back into the Classic UX.

Cause:

This issue has been reported to Engineering as DE35999.

Environment:

This issue has been observed in CA PPM 15.2 and 15.3.

Resolution:

This issue has been fixed in CA PPM 15.3 patch 1 (15.3.0.1) and 15.2 patch 6 (15.2.0.6).