Spectrum not receiving alerts from UIM

Article Id: 7494

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1783426

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Spectrumgtw's alarm syncing was not working and has worked previously. No changes to spectrumgtw configuration were made.

Cause:

While investigating we've noticed that the Trellis probe was in a failed state.

Trellis is used in the integration with with Spectrumgtw. If it is in a failed state than the Spectrumgtw-service will not work.

Environment:

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

Cold starting the trellis probe resolved the issue.