Spectrum not receiving alerts from UIM

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Article ID: 7494

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Spectrumgtw's alarm syncing was not working and has worked previously. No changes to spectrumgtw configuration were made.

 

Cause

While investigating we've noticed that the Trellis probe was in a failed state.

Trellis is used in the integration with with Spectrumgtw. If it is in a failed state than the Spectrumgtw-service will not work.

Environment

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

Cold starting the trellis probe resolved the issue.