Spectrum not receiving alerts from UIM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Spectrumgtw's alarm syncing was not working and has worked previously. No changes to spectrumgtw configuration were made.

 

Environment

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Cause

While investigating we've noticed that the Trellis probe was in a failed state.

Trellis is used in the integration with with Spectrumgtw. If it is in a failed state than the Spectrumgtw-service will not work.

Resolution

Cold starting the trellis probe resolved the issue.