CAWA DE logs files have not being created

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Article ID: 74906

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Updated On:

Products

DSERIES- SERVER CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

Since certain dates, CAWA DE server stopped creating the log files, first, the auditlogs, then the tracelogs.

Environment

Release:
Component: DSRIES

Resolution

The problem is with the index.xml file located in the DE's ..logs/buffer directory; the file is corrupted, has an empty content, compressed (not readable), and so forth.
Stop DE server.
Delete the index.xml file.
Start DE server, a new file will be created.
NB. If there is other DE installation of the same version, the index.xml can be taken from it and copied over.