CAWA DE logs files have not being created

Products

• DSERIES- SERVER
• CA Workload Automation DE
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

Since certain dates, CAWA DE server stopped creating the log files, first, the auditlogs, then the tracelogs.

Environment

Release:
Component: Workload Automation DE

Cause

The index.xml file located in the <DE_install_dir>/logs/buffer directory is corrupted and empty. The possible cause is disk space issue.

Resolution

Steps:

1. Stop DE server
2. Delete the index.xml file in the <DE_install_dir>/logs/buffer directory or delete buffer directory
3. Start DE server

New log files are created.