While Installing APM 14.1 receive message the connection to host has failed on SQL screen.
Article ID: 74880
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
I am installing IT Asset Manager 14.1. I receive a message "the TCP/IP connection to host has failed. Please check the server name and credentials" on SQL screen.
The installation is on Windows 2016 with Java 1.6.
Environment
Release:
Component: ARGIS
Component: ARGIS
Resolution
Open the registry. Go to the following key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\Diffie-Hellman]
Add a DWORD value called ServerMinKeyBitLength and set this to 00000200
This tells the server to accept a 512 bit key which is less than the 1024 used by the JRE in the installer.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\Diffie-Hellman]
Add a DWORD value called ServerMinKeyBitLength and set this to 00000200
This tells the server to accept a 512 bit key which is less than the 1024 used by the JRE in the installer.
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