PHP Error while trying to install SAM

book

Article ID: 74860

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



While installing Software Asset Manager I get the following PHP Error when doing a check installation: no application. error: [asp_exception_handler(): failed. error: uncaught exception: 0: Call to undefined function openssl_random_pseudo_bytes()

Environment

Release:
Component: CASAM

Resolution

Verify all settings in the php.ini file are correct.
Check the settings in the PHP section of the installation guide. Verify all values in the php.ini file match the guide.
Also, verify the semicolon is removed from the beginning of the line to uncomment the line.