Unable to start installation of sso agent update

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Article ID: 74850

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Unable to run installer.

Invocation of this Java Application has caused an ExceptionInInitializerError. This application will now exit. (LAX)

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Installing in console mode returns error:
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Installer User Interface Mode Not Supported
Unable to load and to prepare the installer in console or silent mode.
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Cause

This seems to be a problem with the default FONTs package (stix-fonts) comes with RHEL 7.4, which over-writes the Java default font.
Maybe you can refer and suggest the solution mentioned in the below link.

“Warning: Missing charsets in String to FontSet conversion Preparing to install…” and was able to workaround it by running export LC_ALL=C (example):
 

Environment

Policy Server 12.52 on RHEL 7.4

Resolution

RHEL v7.4 (upgraded from v7.3 or fresh install) comes with package stix-fonts. 
When this package is installed, the default font changed from Utopiato STIX So, java now default fonts are mapped to STIX, including thesans-seriffont family For whatever reason, the STIX fonts does not seem to play well with java (openjdk+ IBM JDK) and cause exceptions and bad calculated artefacts positionning when using java.awt, which is the case with JasperReports We ended creating a file name /etc/fonts/local.conf with this in order to force back Utopia as the default font, used by java.. 

<?xml version='1.0'?> 
<!DOCTYPE fontconfig SYSTEM 'fonts.dtd'> <fontconfig> <alias> <family>serif</family> <prefer><family>Utopia</family></prefer> 
</alias> 
<alias> 
<family>sans-serif</family> 
<prefer><family>Utopia</family></prefer> 
</alias> 
<alias> 
<family>monospace</family> 
<prefer><family>Utopia</family></prefer> 
</alias> 
<alias> 
<family>dialog</family> 
<prefer><family>Utopia</family></prefer> 
</alias> 
<alias> 
<family>dialoginput</family> 
<prefer><family>Utopia</family></prefer> 
</alias> 
</fontconfig> 
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Additional Information

Upgrade RHEL from 7.3 to 7.4: ArrayIndexOutOfBoundsException in sun.font.CompositeStrike.getStrikeForSlot

Attachments

1558690824725000074850_sktwi1f5rjvs16gei.jpeg get_app
1558690821656000074850_sktwi1f5rjvs16geh.jpeg get_app