User redirected to invalid Universe upon logging in to CA APM Team Center

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Article ID: 74848

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

When a custom user logs in to CA APM Team Center, the user is not redirected to the Universe that the user is assigned to. Instead, it would be defaulted to the Universe selected in the previous log in session, and if the current user does not belong to that Universe, the following message will be displayed:

"You do not have access to this area of environment. Contact your administrator.
Go to your Experience View page."


 

Cause

This is a known issue where the Universe preference was stored per session, and the session was not cleared upon user logout.

 

Environment

CA Application Performance Management (APM) 10.5.2 (prior to Hotfix 22)

Resolution

The issue has been fixed in 10.5.2 Hotfix 22 and onward, by storing Universe preference per user.

With this fix, a new Team Center user may still be redirected to an invalid Universe upon the First Login. The user can then select the preferred Universe from the list, where it will then be stored as the Universe preference for this user. Once that is done, the user will be redirected to the last selected (last stored) Universe in all subsequent logins.
 

Additional Information

Known Issue: DE315357 - 00819466-User not redirected to assigned Universe upon logging in to Team Center