HServer won't start because LDAP credentials are incorrect

Products

• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

The SCM service will not start this morning.  The HServer log file says that the LDAP credentials are incorrect.

Environment

Harvest Software Change Manager all versions and platforms

Resolution

To resolve the problem, we will need to know these two settings from the "%CA_SCM_HOME%\HServer.arg" file (on Linux/Unix "$CA_SCM_HOME/HServer.arg"):

• -ldapbinddn=<the LDAP distinguished name of the userid Harvest uses to connect to the LDAP server>
• -ldapbindpwfile=<the name of the encrypted password file used to hold the password for the userid Harvest uses to connect to the LDAP server>

Contact the LDAP administrator for your organization to reconfirm the password to the user account Harvest was using to connect to the LDAP server (from the "-ldapbindn" setting).  

Once the correct password is reconfirmed, execute "svrenc -f <name of the encrypted password file (from the "-ldapbindpwfile" setting)>" and enter the correct credentials for LDAP to rebuild the encrypted password file.  For example:

svrenc -f example.dfo

The command will prompt for the userid and password and then create the encrypted password file.

After that, the hserver service was able to start with no further problems.

Additional Information

Information on the svrenc command can be found here: svrenc Command-Encrypt User and Password Credentials to a File