After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.
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Article ID: 74825
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.
Environment
Release: Component: CASAM
Resolution
Verify Companies have Divisions and Contacts have valid Companies.