After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.
Article ID: 74825
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.
Environment
Release:
Component: CASAM
Component: CASAM
Resolution
Verify Companies have Divisions and Contacts have valid Companies.
Feedback
Yes
No
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