After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.

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Article ID: 74825

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.

Environment

Release:
Component: CASAM

Resolution

Verify Companies have Divisions and Contacts have valid Companies.