search cancel

Registration failed: unable to connect to Policy Server


Article ID: 7482


Updated On:


CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On


I am using a 12.6 SP1 Policy Server and Web Agent 12.52 SP1 CR00 (GA).

I am receiving the below error while registering the Web Agent with the Policy Server:

" Registration failed: Unable to connect to policy server"


There are not network issues between the Policy Server and the Web Agent.


IIS 8.5 is only supported with Web Agent 12.52 SP1 CR2 and above: (page 21)


SiteMinder Policy Server Version: 12.6.01 Policy Server OS & Bit version: Windows 2012R2 Web Server Version: IIS 8.5 Web Server OS & Bit version: Windows 2012R2 ( 64-bit) SiteMinder Web Agent Version: 12.52 SP1 CR00 (GA)


Download and install Web Agent 12.52 SP1 CR2 and above to solve this issue.