Registration failed: unable to connect to Policy Server

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Article ID: 7482

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

I am using a 12.6 SP1 Policy Server and Web Agent 12.52 SP1 CR00 (GA).

I am receiving the below error while registering the Web Agent with the Policy Server:

" Registration failed: Unable to connect to policy server"

 

There are not network issues between the Policy Server and the Web Agent.

Cause

IIS 8.5 is only supported with Web Agent 12.52 SP1 CR2 and above:

 

https://support.ca.com/phpdocs/7/5262/5262_SiteMinder_12_52_SP1_Platform_Support.pdf (page 21)

Environment

SiteMinder Policy Server Version: 12.6.01 Policy Server OS & Bit version: Windows 2012R2 Web Server Version: IIS 8.5 Web Server OS & Bit version: Windows 2012R2 ( 64-bit) SiteMinder Web Agent Version: 12.52 SP1 CR00 (GA)

Resolution

Download and install Web Agent 12.52 SP1 CR2 and above to solve this issue.