Registration failed: unable to connect to Policy Server

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

I am using a 12.6 SP1 Policy Server and Web Agent 12.52 SP1 CR00 (GA).

I am receiving the below error while registering the Web Agent with the Policy Server:

" Registration failed: Unable to connect to policy server"

 

There are not network issues between the Policy Server and the Web Agent.

Environment

SiteMinder Policy Server Version: 12.6.01 Policy Server OS & Bit version: Windows 2012R2 Web Server Version: IIS 8.5 Web Server OS & Bit version: Windows 2012R2 ( 64-bit) SiteMinder Web Agent Version: 12.52 SP1 CR00 (GA)

Cause

IIS 8.5 is only supported with Web Agent 12.52 SP1 CR2 and above:

 

https://support.ca.com/phpdocs/7/5262/5262_SiteMinder_12_52_SP1_Platform_Support.pdf (page 21)

Resolution

Download and install Web Agent 12.52 SP1 CR2 and above to solve this issue.