Rally - On-premises: Error 'This File is not Valid Rally License File'

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Article ID: 74811

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Updated On:

Products

CA OPS/MVS Event Management & Automation CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction

When trying to upload a new license file, the following error is received:
This File is not Valid Rally License File, Please try a different file.

<Please see attached file for image>

User-added image

Cause

Possible causes can include:

  • Corrupted license file
  • License file is intended for On-premises 2.0

Environment

Rally On-premises 2017.1
Rally On-premises 2018.1

Resolution

Corrupted License File

If the license file is corrupted, then it may be necessary to request that the file be zipped prior to sending to avoid potential tampering from email security systems.

2.0 License File

When requesting a license it is necessary to specify whether the license is intended for 2017/2018 or 2.0x as the two platforms use different license file format.  Opening the file in a text editor will quickly reveal whether the file is a 2017/2018 format or 2.0 format.
 
2017/2018 licenses will have a format that appears as follows:
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

name=Company_Name
subscription=100
exp_date=07/01/2050
num_users=100
test=true
defect=true
wsapi=true
sso=false
integration_hub=true
premium_support=false
rsm=true
rpm=false
external=true
timetracking=true
externaldb=false
hp_integration=false
ibm_integration=false
ldap_enabled=true
update_password=false
advanced_security=false
ip_restriction=true
extension_whitelist=true
portfolio_manager=true
usage_report=true
monitoring=true
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.5 (GNU/Linux)

id8dbQfUdRfZnsyf2EC9NZsR4l12AJ0DH+Zc/rlkqt9R5jEpy6r91y6h7gCeJIho
ddVBv/LE422t/QRZ1/sjuKI=
=/Dqt
-----END PGP SIGNATURE-----

 
2.0 licenses file will have a format that appears as follows:
license.json                                                                                        0000644 0000000 0000000 00000013115 00000000000 011523  0                                                                                                    ustar 00                                                                0000000 0000000
... <Data removed for brevity> ...
MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAmNSducqKDFISh0jc0y9q
7vi+XArMPDB8aha0TQbFpvALitzN8mFJLCgT+qVCh+63CH3t4jrwZkEL00Skwt2C
3hZgzQfmO7LyyFl3yC3a1rKHO+cDaNtLKo20+qJ4ItuAemu7B8OXGLVKKGacMsU7
ZUTGhr/L27mZlMk7l7YZhHh3zcMvvMbnjiBhySPyVs6vboGFEQH4QMn9FWA1kqtt
416Y0lUkL24rY5J9DpkhrDrBn8dvir1qTbeRHCdBun60Ti9Ey3rsQrmZWwzXdGBN
eFKt/dGC7diXp9oUw6DJ5zoWOTvgHAdmDJ8N1FsiIc8+22YOu7uBFpGz3IvVtj49
/wIDAQAB
-----END RSA PUBLIC KEY-----

Attachments

1559050570548000074811_sktwi15okjw43639i.png get_app
1559050568453000074811_sktwi15okjw43639h.png get_app
1558694102496000074811_sktwi1f5rjvs16mgy.png get_app