Asset Viewer - Discovered Information


Article ID: 74805


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Request assistance on how we can "show" and make the "Asset Viewer - Discovered Information" link visible when looking at an asset in APM.


CA Asset Portfolio Management 12.9, 14.1, 17.x, any patch level


The 'asset viewer - discovered information' link becomes available after hardware reconciliation makes a 'match' between the owned and discovered data record. If the link is present, then reconciliation has 'matched' the asset with discovery. If it is not present, then there is no match yet.

Additional Information

Further information on hardware reconciliation configuration and usage can be found in the online documentation: