SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Request assistance on how we can "show" and make the "Asset Viewer - Discovered Information" link visible when looking at an asset in APM.
CA Asset Portfolio Management 12.9, 14.1, 17.x, any patch level
The 'asset viewer - discovered information' link becomes available after hardware reconciliation makes a 'match' between the owned and discovered data record. If the link is present, then reconciliation has 'matched' the asset with discovery. If it is not present, then there is no match yet.
Further information on hardware reconciliation configuration and usage can be found in the online documentation: https://docops.ca.com/ca-service-management/17-0/en/using/asset-management/hardware-asset-management/hardware-reconciliation