Asset Viewer - Discovered Information

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Request assistance on how we can "show" and make the "Asset Viewer - Discovered Information" link visible when looking at an asset in APM.

Environment

CA Asset Portfolio Management 12.9, 14.1, 17.x, any patch level

Resolution

The 'asset viewer - discovered information' link becomes available after hardware reconciliation makes a 'match' between the owned and discovered data record. If the link is present, then reconciliation has 'matched' the asset with discovery. If it is not present, then there is no match yet.

Additional Information

Further information on hardware reconciliation configuration and usage can be found in the online documentation: 
https://docops.ca.com/ca-service-management/17-0/en/using/asset-management/hardware-asset-management/hardware-reconciliation