Spectrum OneClick "SPC-OCC-10267 An unexpected error occurred"

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Article ID: 74787

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Updated On:

Products

CA Spectrum

Issue/Introduction

In the Spectrum OneClick console the customer gets an error message:

SPC-OCC-10267: An unexpected error occurred: java.lang.Exception:SPC-OCC-10267: An internal web server error occurred. See the log file on the web server for details.



The following error is seen in the $SPECROOT/tomcat/log/stdout.log (Windows) or catalina.out (Linux) file:

java.lang.IllegalStateException: Can't overwrite cause with com.sun.mail.smtp.SMTPSenderFailedException: 501 5.1.7 Invalid address

This seems to happen whenever an alarm is assigned to a user or an alarm is acknowledged.

Cause

Whenever an alarm is assigned to a user, the sender name is used, instead of the sender email address.

Environment

Windows 2008R2
Spectrum 10.2.2

Resolution

This issue is addressed in the 10.02.02.D317a patch for Spectrum 10.2.2.

This is also addressed in Spectrum 10.3.0 or greater.

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