UMP not loading correctly

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Article ID: 74776

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

The secondary UMP server is not loading and we see the following in the wasp.log:
 
Mar 21 00:56:24:518 ERROR [localhost-startStop-1, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/]] listenerStart() Exception sending context initialized event to listener instance of class com.liferay.portal.spring.context.PortalContextLoaderListener

Mar 21 00:56:24:518 ERROR [localhost-startStop-1, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/]] org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.liferay.portal.spring.aop.ServiceBeanAutoProxyCreator#0' defined in class path resource [META-INF/base-spring.xml]: Cannot resolve reference to bean 'counterTransactionAdvice' while setting bean property 'methodInterceptor';

nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'counterTransactionAdvice' defined in class path resource [META-INF/base-spring.xml]: Cannot resolve reference to bean 'counterTransactionManager' while setting bean property 'platformTransactionManager';

nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'counterTransactionManager' defined in class path resource [META-INF/hibernate-spring.xml]: Cannot resolve reference to bean 'counterHibernateSessionFactory' while setting constructor argument;

nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'counterHibernateSessionFactory' defined in class path resource [META-INF/hibernate-spring.xml]: Invocation of init method failed;

Cause

Wasp probe does not have access to SQL Server using Windows authentication

Environment

UMP 8.51 and SQL Server enabled Windows authentication.

Resolution

Change the Nimsoft Robot Watcher service account in UMP server to a domain account with proper permissions on UIM database (CA_UIM) and UR database(unifiedreporter).

Restart the "Nimsoft Robot Watcher Service" on the UMP server in the Windows Services panel
 

Additional Information

This could also be a password change issue or any issue that causes wasp probe not connecting to db.