10.7 EM installation failed

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Article ID: 74769

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

When installing by running './introscope10.7.0.45linuxAMD64.bin', it fails with:

========= Forking JAVA =============================================
JRE libraries are missing or not compatible....
Exiting....
 

Cause

There is an issue with the bundled JRE that comes with the APM installer.

Environment

Redhat 7.4 

Resolution

1) Install latest Java 1.8 update (162 as of this writing)
2) Run installer as follows to use the new install JRE:
    ./introscope10.7.0.45linuxAMD64.bin LAX_VM <Path to new Java 1.8>  

Example:
   './introscope10.7.0.45linuxAMD64.bin LAX_VM  /Java1.8/bin/java'