APM SAM Integration - NTLM

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After setting the ITAM/CASAM environment to NTLM authentication I'm receiving the following error in the Event Service.log:

ERROR CA.Applications.WorkFlowProviders.OEM.OEMWorkflowProvider - The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Negotiate,NTLM'.

System.ServiceModel.Security.MessageSecurityException: The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Negotiate,NTLM'. ---> System.Net.WebException: The remote server returned an error: (401) Unauthorized.

   at System.Net.HttpWebRequest.GetResponse()

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

   --- End of inner exception stack trace ---

Environment

All

Cause

The login.php in IIS needs to have Windows Authentication set to: Enable

Resolution

Open IIS.  The SAM Authentication will show as below:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKGEAA4" alt="1.PNG" width="755" height="348">

Right click ->prod, then opt for Switch to Content View.

Right click login.php and Switch to Features view and set Authentication as seen below (Enable Windows Authentication)

 

 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKGFAA4" alt="login.php.png" width="1003" height="658">