Identity Governance - DBUTIL: DBVERSION error when trying to upgrade

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Article ID: 7471

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

After the database specifying phase in the upgrade, an error is presented concerning the inability to check the database version.

Upgrade cannot continue.

Cause

This is because the database does not have data and specifically the version of the installation. So installation software thinks this is a clean installation.

Environment

Identity Governance 12.6 SP2 and up

Resolution

Either restore database to previous state where the data existed in the database or perform a clean installation.