Identity Governance - DBUTIL: DBVERSION error when trying to upgrade

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

After the database specifying phase in the upgrade, an error is presented concerning the inability to check the database version.

Upgrade cannot continue.

Environment

Identity Governance 12.6 SP2 and up

Cause

This is because the database does not have data and specifically the version of the installation. So installation software thinks this is a clean installation.

Resolution

Either restore database to previous state where the data existed in the database or perform a clean installation.