After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After changing the name of several field labels, when we export the search to a csv file, the data is misaligned in the data file.  

Environment

CA Asset Portfolio Management 14.x

Cause

The old and new field labels were separated by a comma ',' and caused the data alignment problem. 

Resolution

This problem is remedied in the CA Asset Portfolio Management 14.1, C4 (RO96941) patch and can be downloaded from here: 

https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html 

Additional Information

See the online documentation for patch install instructions: 

https://docops.ca.com/ca-service-management/14-1/en/implementing/implement-ca-service-management-14-1-04/install-ca-service-management-14-1-04-on-windows