After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails

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Article ID: 7460

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After changing the name of several field labels, when we export the search to a csv file, the data is misaligned in the data file.  

Cause

The old and new field labels were separated by a comma ',' and caused the data alignment problem. 

Environment

CA Asset Portfolio Management 14.x

Resolution

This problem is remedied in the CA Asset Portfolio Management 14.1, C4 (RO96941) patch and can be downloaded from here: 

https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html 

Additional Information

See the online documentation for patch install instructions: 

https://docops.ca.com/ca-service-management/14-1/en/implementing/implement-ca-service-management-14-1-04/install-ca-service-management-14-1-04-on-windows