Access FSSUI : Applet not downloading.

Article Id: 7455

Status: Published

Updated On: 14-02-2018 08:14

Legacy Id: TEC1779635

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

When I try to access the FSSUI : http://host.domain.com/siteminder/index.html / login

the Applet is not downloading.

I checked the browser configuration and the FSSUI Site is in the trusted sites. The browser uses JDK 1.7.

When I check the Network traces (http protocol) I can see:

2018.119381 130.119.150.229 10.130.224.65 HTTP 1066 GET /sitemindercgi/smadmcgi.exe?jar HTTP/1.1

2078.229815 10.130.224.65 130.119.150.229 HTTP 870 HTTP/1.1 500 Internal Server Error (text/html)

Checking the Apache error_log:

[error] [client 130.119.150.229] /opt/CA/siteminder/admin/smadmcgi.exe: error while loading shared libraries: libSmShutdownManager.so: cannot open shared object file: No such file or directory, referer: http://duspa01-u161157.ca.com/siteminder/smadmin_frameset.html

[error] [client 130.119.150.229] Premature end of script headers: smadmcgi.exe, referer: http://host.domain.com/siteminder/smadmin_frameset.html

Cause:

There are missing paths to libraries in the Apache server configuration used for the FSSUI.

Environment:

Release:
Component: SMPLC

Resolution:

Add the following in the Apache httpd.conf:

SetEnv SM_ADM_UDP_PORT "44444"

SetEnv SM_ADM_TCP_PORT "44444"

SetEnv LD_LIBRARY_PATH /libr:/usr/lib:/opt/CA/siteminder/bin:/opt/CA/siteminder/lib:

Note : siteminder Policy Server is installed in /opt/CA/siteminder