Why am I unable to logon to CA Chorus Software Manager?

Article Id: 7448

Status: Published

Updated On: 14-02-2018 08:14

Legacy Id: TEC1594768

Products:

CA Mainframe Software Manager (Chorus Software Manager)

Issue/Introduction:

I am presented with the CA Software Manager (CSM) login screen. However, when I enter my credentials it fails stating I do not have a CA Chorus account.

Cause:

The cause of the login failure was due to the customer specifying their CA Support Online credentials instead of their TSO login credentials.

Environment:

CSM 6.0

Resolution:

The CSM initial login needs the customer's TSO userID and password. The CA Support Online (CSO) credentials are used when Acquiring products and maintenance.