A field label of a ticket in xFlow Analyst Interface screen shows wrong Japanese translation. It seems it was not fixed by the Cumulative #4 patch, though it is on the Fixed List.

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Article ID: 7427

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

A field label of a ticket "Last Modified" in xFlow Analyst Interface shows wrong Japanese translation as per below. According to the Cumulative #4 Fixed List, it can be fixed by Cumulative #4 - "DE27922: Incorrect localization for the ‘Last Modified’ label on the card layout in xFlow Analyst UI.". However, it looks still the problem has persisted even after the Cumulative #4 patch was installed. 

<Please see attached file for image>

Before.jpg

Cause

If you have not completed the Post Installation - "Post Install Step after Installing CA Service Desk Manager 14.1.04 in Japanese", the problem is not fixed after the Cumulative #4 patch is installed. 

Environment

Windows

Resolution

Please follow the steps stated on Post Install Step after Installing CA Service Desk Manager 14.1.04 in Japanese after you install the Cumulative #4 patch.

  1. Open the Command Prompt and move to the (Service Desk)\patches\cum4 folder.
  2. Run the following command to load the data from data_USRD_3633.dat file.

       pdm_load -f data_USRD_3633.dat

  3. Clear the browser caches. You will see an appropriate field label as per below.

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKMnAAO" alt="After.jpg" width="282" height="384">

Additional Information

Post Install Step after Installing CA Service Desk Manager 14.1.04 in Japanese

Attachments

1558702712342000007427_sktwi1f5rjvs16pyr.jpeg get_app
1558702710349000007427_sktwi1f5rjvs16pyq.jpeg get_app