Some users may experience the below error message when trying to login to the Gateway.
<Please see attached file for image>
If any user has an associated certificate then the user must use certificate authentication to access policy manager. A user ID and password will not be accepted.
To resolve the issue you will need to lookup the problem user in the identity provider and revoke his/her certificate. Password authentication will then work.
<Please see attached file for image>src="/servlet/servlet.FileDownload?file=0150c000004AKCPAA4" alt="revoke.png" width="616" height="488">
<Please see attached file for image>src="/servlet/servlet.FileDownload?file=0150c000004AKCQAA4" alt="revoke2.png" width="339" height="118">