CA API Gateway Login error message: User is required to use client certificate login

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Article ID: 7415

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Updated On:

Products

CA API Gateway

Issue/Introduction

Some users may experience the below error message when trying to login to the Gateway.

 

<Please see attached file for image>

cert_login.png

Cause

If any user has an associated certificate then the user must use certificate authentication to access policy manager. A user ID and password will not be accepted.

Environment

Release: L7SGA299000-8.4-API Gateway SOA Gateway-HARDWARE APPLIANCE DUAL CPU
Component:

Resolution

To resolve the issue you will need to lookup the problem user in the identity provider and revoke his/her certificate.  Password authentication will then work. 

 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKCPAA4" alt="revoke.png" width="616" height="488">

 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKCQAA4" alt="revoke2.png" width="339" height="118">

 

Attachments

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