Installer Won't Launch

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Article ID: 7410

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Updated On:

Products

CA Spectrum

Issue/Introduction

When attempting to launch the installer for Spectrum 10..2.x or 10.3.x, the Spectrum Admin user is able to launch the Install UI. However, after the UI launches and any selection is made from the UI, the following error is seen in the command line session:  

 

Preparing to install... 

Extracting the JRE from the installer archive... 

Unpacking the JRE... 

Extracting the installation resources from the installer archive... 

Configuring the installer for this system's environment... 

 

Launching installer... 

 

JRE libraries are missing or not compatible.... 

Exiting.... 

Cause

This issue is assuming all of the Spectrum Linux RHEL Library RPM Requirements are fulfilled. If you are not certain if this step is complete, please see the link to Linux System Requirements further down in this doc. 

This error may occur if the Install Anywhere GUI cannot write to the /tmp directory, either due to a permissions issue or disk space allocation issue. 

Environment

Spectrum installed on Linux RHEL 5, 6, or 7

Resolution

You can grant exec permissions to tmp:

mount -o remount,exec /tmp

 

Or creating a new temporary /tmp directory will resolve this issue. 



 



Type the following command in a Bash shell to set a new /tmp directory for Install Anywhere: 



 



$ IATEMPDIR=/your/temp/space/directory 

$ export IATEMPDIR



 



Then try running the installer again.

Additional Information

Linux System Requirements for installing Spectrum 10.2.x: 

https://docops.ca.com/ca-spectrum/10-2-3/en/installing-and-upgrading/installing/system-requirements-for-installing-ca-spectrum/spectroserver-oneclick-and-webclient-requirements/system-requirements-for-linux

Linux System Requirements for installing Spectrum 10.3.x

https://docops.ca.com/ca-spectrum/10-3-0/en/installing-and-upgrading/fresh-install/system-requirements-for-installing-ca-spectrum/spectroserver-oneclick-and-webclient-requirements/system-requirements-for-linux/