ADA Monitor fails to start

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Article ID: 7408

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Updated On:

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APPLICATION DELIVERY ANALYSIS SUPERAGENT

Issue/Introduction

After installing and configuring ADA Standard monitor, ADA Collector service fails to start and below errors are present in SACollector logs:

 

********** SACollector **********

05:16:58 Severity 1 - SACollector starting up
05:16:58 Severity 2 - Precision timer frequency is 1,842,209,835,976 ticks per second
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at saPacketCapture.cpp 3254 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at saPacketCapture.cpp 3111 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SASpanReceiver.cpp 408 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SASpanReceiver.cpp 104 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SACollector.cpp 648 - Error initializing collector input thread '111.111.111.111 Packets'
05:16:58 Severity 2 - Abnormal exit from CreateCollectorInputThread() hr=-2013331448
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SACollector.cpp 2017 -
05:16:58 Severity 3 - NQMultipleSignalSynHandle2() return code hrInputFeedError=-2013331448
05:16:58 Severity 2 - ServiceShutdownNotification before FlushAllInputThreads()
05:16:58 Severity 3 - WaitForAllInputThreadCompletion() return code hrInputFeedError=-2013331448
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SACollector.cpp 542 -
05:16:58 Severity 2 - SACollectorProgramEntry => wrapup: hr=-2013331448
05:16:58 Severity 1 - Shutting Down

Cause

This problem can be occurred due to invalid NIC and IP Address configuration on ADA Standard Monitor

Environment

ADA 11.0Window 2012 R2

Resolution

Follow the below guidelines while configuring Network interface cards on ADA Monitor machine.

  • There should be minimum two NICs required.
  • One will act as monitor NIC which would receive data from SPAN port of your switch. Configure dummy IP for this NIC
  • Other NIC should have IP Configured which can communicate with ADA Console. This is management NIC.

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-delivery-analysis/11-1/installing/pre-installation-planning/configuring-the-hardware/configure-the-standard-monitor-server.htmlhttps://docops.ca.com/ca-application-delivery-analysis/11-0/en/installing/configuring-the-hardware/configure-the-standard-monitor-server