Detailed Poll Logging by IP

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Support may ask you to enable poll logging for troubleshooting an issue.

Environment

All supported DX NetOps Performance Management releases

Cause

"Detailed Poll Logging by IP" allows support to see exactly what data we are polling on a device and to also see the raw data being returned from that device.

Resolution

To enable "Detailed Poll Logging by IP"

1. We need to go to dcdebug:
   

   Even though this is DCdebug, the host you connect to is the DA

   http://yourDA:8581/dcdebug/

       (Replace yourDA with your DA Hostname or IpAddress)

   
   
   
2. Next to 'Detailed Poll logging by IP', hit 'Enable':
   
   
   
   
3. On the next screen enter the IP of the monitored device (affected device), make sure the correct 'IP Domain' is selected and hit 'Enable Logging'

 

Note that the "Enable Logging" button will remain greyed out until you enter an IP address.

 

Once enabled, allow this to run for at least an hour, or however long support has requested.

 

To collect the logs:

• hit the "Search Debug" link. This will bring you back to the first page.
• Select 'Download all logs for IP'
• hit 'Download As Zip'

 

..

Attach the zip file to the issue.

Additional Information

Here is a video of the same steps:

https://www.youtube.com/watch?v=jeze5A31nCM&feature=youtu.be